Maestro Experts FAQ

Troubleshooting For

  • Maestro
  • ACP-NT
  • Inventory Server
  • DA Server
  • Composer
  • Event Server
  • Event Manager
  • License Server
  • LogServer
  • LogMerge
  • DSM 32
  • Windows
  • DCS Utilities
  • And more

Solutions Bounty Program

Report a common Maestro problem that is not documented in the solutions database (that should be) and your trouble ticket will be free of charge. Restrictions apply.


Solutions


Answers to common questions


It can be a little un-nerving. The idea of "out-sourcing" the care and maintenance of a very major piece of your broadcast audio chain to other than the factory is not a decision to make lightly. Maestro Experts wants to put your mind at ease. Here are some of the more commonly asked questions we hear from new customers.

Have a pre-sales question not answered here? Hit us up .

Contact Maestro Experts

 

Question #1 Is Maestro Experts affiliated with WideOrbit?

No we are not. That said, if experience and real expert knowledge of the system are important to you, then you have come to the right place.

Question #2 Even though Maestro Experts isn't associated with WideOrbit will I get the same level of service as I would from the factory?

Candidly we believe you will get BETTER Maestro service.

Question #3 Why do you say I will get better service?

Most of the Maestro team has moved on including the chief software developers. Those who remain are more often than not busy dealing with issues completely unrelated to Maestro. Maestro Experts only supports Maestro. We can speak honestly and we are not going to try and sell you another system you really don't want or need.

Honesty, integrity and customer satisfaction are not just buzzwords to be thrown around lightly here. They are the core prinicples Maestro Experts was founded upon.

Question #4 Did you work for the makers of Maestro?

Absolutely. Computer Concepts, Scott Studios, dMarc, Google, and ultimately WideOrbit. In all, hundreds of installs, thousands of cases, and more than 12 years hands on experience. If you have ever called the factory with a Maestro question, chances are extremely high that you received service from our technician.

Question #5 What is WideOrbit planning to do with Maestro?

Maestro Experts is not privy to plans WideOrbit may or may not have for Maestro. That said, one could probably connect the well known dots and arrive at a reasonably sound conclusion.

Question #6 If I do not renew support with WideOrbit will I lose free software updates?

It is true you would no longer be eligible for Maestro software updates. The real question is, does that matter if no further development is slotted?

Question #7 Can I get unlimited calls for one price?

With a product as mature and stable as Maestro, we simply can't imagine a scenario where (under typical circumstances) you would even come close to exceeding the cost of an annual factory support contract using our pricing model. The answers to many Maestro problems do not require the assistance of a support agent. When you subscribe to the site, you receive unlimited access to the vast knowledgebase of common Maestro problems and how to resolve them. For those cases that do require expert assistance, Maestro Experts has your back and the per call rate is priced to be reasonable, efficient, and affordable. Site subscribers enjoy substantially reduced hourly rates with most issues resolved in one hour or less.

Question #8 What happens if my Maestro license becomes invalid or I lose the software?

If your Maestro License stops working because of a changed Network Interface, we will gladly, acting on your behalf, arrange for a replacement license from the factory. If you are replacing hardware and need the software for installation, we will, on your behalf, arrange for the factory to provide you a download link to retrieve your licensed version of the software.

Question #9 We have stations in multiple markets. Are group rates available?

Password sharing is not allowed and can result in termination of access. If you have stations in more than one market that use Maestro, you will need a unique login for each market. MaestroExperts does offer special pricing for station groups. Please contact us for details.

Question #10 What is the charge if my trouble ticket takes just a few minutes resolve?

In all cases the minimum fee charged is one hour. Remember that Maestro Experts subscribers are able to freely search the Solutions database for possible answers without ever needing to initiate a helpdesk request.